Refund policy

General information

Any Unsuitable Items will be accepted for Exchange or Refund (Excluding Special Offers) within 14 days of receiving your order only if returned in Original Packaging and Tags still attached, unused, accompanied by a copy of the Order Packing Slip. The Customer will be liable for the Return Postage Costs. Additionally, the Money Back Guarantee does NOT apply to international orders or sale items. If you are entitled to replacement, refund or store credit, the item has to be returned to our main warehouse in the UK by using our return portal. Contact us for more information.

If 14 Days period has passed, we are unable to offer Money Back Guarantee. However, if the item is faulty we are happy to replace or refund the item (within 30 days).

If ordering from outside the UK, the customer is responsible for the shipping costs for return.

If the customer provides an untruthful reason for the return or will damage the item TEBARRA reserves the full right for issuing a partial refund. Every product is tested and checked prior to dispatch. None of the items has been used or come scratched.

No Refunds or Exchanges will be sent until TEBARRA receive the Original Purchase, it is advised to use Recorded Delivery as proof of Postage/Delivery.

We recommend keeping the original packaging for a minimum of 30 days.

How to return?

To return your product, you must email us, so we may provide you with further instructions on the process. Please note, it is the customer's responsibility to return the product within 14 days of receiving the return details.

When returning an item, make sure you have proof of purchase, such as your confirmation email. The item (and any free items that came with the product) will also need to be:

  • - unused (this does not apply to items if the issue appears after longer usage)

  • - in original packaging with all its contents (smartwatch, charger, manual all in the Smartwatch box, if any of the contents are missing, deductions can be made)

  • - in a resaleable condition (foil on the screen)

  • - clean (deductions can be made)
  • - please include the Order number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection. If you paid on a card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.

Exchange

Exchanges are dependent on current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method or issue store credit. Please note, a customer is eligible for one replacement only.

Warranty programme

Once the item has been used or passed the statutory 30 day return period, the manufacturer warranty can be claimed if the item is faulty and not damaged by water or accidental damage. 

Every product is subject to our 14-day money-back guarantee scheme. Please note, the Money Back Guarantee does NOT apply to international orders. We do NOT cover for accidental damage, cosmetic damage, loss, or theft. If 14 days have passed, the product is subject to a 1-year manufacturer's warranty, which covers the watch. This does not include the watch strap or the battery. This does not include accidental damage. If the product breaks down during this time, the product must be returned. We will send the product to the manufacturer to fix the issue which can take up to 60 days. If the issue cannot be fixed, store credit will be offered.

DISCLAIMER

Please do not fully rely on this smartwatch. It is technology, and like any other tech or human, it can make mistakes. Please note that a smartwatch does not replace the position of any doctor. Always seek the final and superior advice of your doctor. The watches are water-resistant but we are not responsible for damage caused by water. 

COMPATIBILITY

You are solely responsible for determining the compatibility of the products and services with any required equipment (e.g. ensuring that you are using a compatible mobile device). The customer agrees that lack of compatibility does not constitute a defect giving rise to a claim under our Manufacturer's Warranty.

*This returns policy does not affect customers’ statutory rights.